Return Policy

Return Policy

At Hprinters, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy.

Return Window:

You have 7 days from the date of delivery to return your unopened and unused ink cartridges for a full refund.

Eligible Items for Return:

  • Unopened and unused ink cartridges in their original packaging.
  • We cannot accept returns on opened, used, or damaged ink cartridges.

How to Initiate a Return:

  • Contact Customer Service: Reach out to us via email at [email protected] or phone at +91 92204 41019, +44 207 637 5700.
  • Provide Order Details: Have your order number and the specific ink cartridges you wish to return ready.
  • Return Instructions: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your items.

Return Shipping:

  • You are responsible for the cost of return shipping.
  • We recommend using a tracked shipping service for your returned items.
  • Please keep your return receipt for your records.

Refunds:

  • Once we receive your returned item(s) and verify that they meet the conditions outlined above, we will issue a full refund for the purchase price (excluding original and return shipping costs) to your original payment method within 7 business days.
  • You will receive a confirmation email once your refund is processed.

Important Notes:

  • All returns must be accompanied by a copy of your original receipt or packing slip.
  • We reserve the right to deny returns that do not meet our return policy guidelines.

Defective or Damaged Products:

If you receive a defective or damaged product, please contact our customer service team immediately. We will work with you to resolve the issue, which may include a replacement product, a full refund, or store credit.

Contact Us:

If you have any questions about our Return Policy, please contact us:
Email: [email protected]
Phone: +91 92204 41019, +44 207 637 5700
Address: 1/6290, Gali no.-3, East Rohtash Nagar, Shahdhara, Delhi – 110092
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